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IT Maintenance Technician
8 octobre 2025•Fichier du métier

IT Maintenance Technician

In today’s world, where technology drives every aspect of business, the IT Maintenance Technician plays a vital role. As a true guardian of system performance, they ensure the availability and reliability of the company’s hardware and software.
This profession, which blends technical expertise and customer service, has become essential across all industries — from businesses and public institutions to schools, banks, and manufacturing companies.


 The Mission of an IT Maintenance Technician

The main mission of the IT Maintenance Technician is to ensure the proper functioning of all IT equipment and software within the organization.
Their goal: to guarantee that every user can work efficiently with secure, up-to-date, and fully operational systems.

This involves:

  • Diagnosing and repairing hardware and software failures,

  • Performing preventive maintenance,

  • Installing and configuring systems,

  • And providing technical support to users.


 Key Responsibilities

The daily work of an IT Maintenance Technician is diverse and hands-on. Typical responsibilities include:

  • Installing and configuring workstations, peripherals, and software.

  • Diagnosing and repairing hardware or software issues (RAM, hard drive, motherboard, etc.).

  • Carrying out preventive maintenance to anticipate failures and extend hardware lifespan.

  • Providing user support: troubleshooting, assistance, and usage advice.

  • Managing the IT inventory: equipment tracking, licenses, warranties, and maintenance logs.

  • Ensuring IT security, data backups, and protection against cyber threats.

It’s a technical yet people-focused job — where problem-solving skills and customer service go hand in hand.


 Essential Skills

To succeed in this role, a technician must master both technical and interpersonal skills.

Technical skills:

  • In-depth knowledge of computer hardware and operating systems (Windows, Linux, macOS).

  • Proficiency with diagnostic and troubleshooting tools.

  • Solid understanding of computer networks (Wi-Fi, TCP/IP, VPN, DHCP, etc.).

  • Awareness of cybersecurity and data backup principles.

  • Ability to write technical reports and document procedures.

Soft skills:

  • Analytical thinking and strong organizational abilities.

  • Reactivity and problem-solving mindset.

  • Strong communication and user-support skills.

  • Team spirit and customer-oriented attitude.


 Education and Training

Most IT Maintenance Technicians hold a diploma between high school and associate degree level, focusing on IT and networking.
Common educational paths include:

  • Professional High School Diploma in Digital Systems

  • BTS / Associate Degree in IT Services or Networking

  • University Degree in Computer Science or Telecommunications

  • Professional Certifications such as CompTIA A+, Cisco CCNA, Microsoft Certified, etc.

Short courses and online certifications are also great options for those seeking career advancement or reconversion.


 Work Environment and Career Development

IT Maintenance Technicians may work:

  • In-house, as part of a company’s IT department,

  • Or externally, providing technical support to multiple clients.

Schedules can vary, especially in organizations that require 24/7 support — sometimes including evening or weekend shifts.

Career progression:

With experience, technicians can grow into roles such as:

  • System and Network Administrator,

  • IT Support Supervisor,

  • IT Infrastructure Manager,

  • Or Freelance IT Consultant.


 Salary and Benefits

The salary depends on experience, company size, and industry.

  • Entry-level: modest starting salary, often with travel or service bonuses.

  • Experienced technician: higher pay with specialization (networking, security, servers).

In Morocco, the average salary typically ranges between MAD 5,000 and MAD 10,000 per month, depending on experience and responsibilities.


The IT Maintenance Technician is one of the pillars of digital transformation.
As businesses increasingly rely on technology, these professionals remain indispensable for ensuring performance, continuity, and data security across all systems.